Effective Conflict Resolution Strategies in Dental Practice
Instructor: Dr. Barry Schwartz DDS, MHSc
Barry Schwartz received his DDS and MHSc in Bioethics from U of T. He has a certificate in Conflict Resolution (ADR) from York University. Dr. Schwartz was in clinical practice for 25 years. He was, for 16 years, Assistant Professor at Schulich Medicine & Dentistry, Western University, London Ontario and Course Director for Practice Administration where the focus was on critical thinking, interpersonal-communications and applied ethics. He conducted research projects at Western and has published many articles both nationally and internationally on the subject of dental ethics. He was awarded the Fellowship in Teaching Innovation Research Award at the University of Western Ontario. Dr. Schwartz has been recognized as a Fellow of the Pierre Fauchard Academy and a Fellow of the American College of Dentists for his contributions in dental ethics. He recently received the Ethics and Professionalism Award from the American College of Dentists, being the first Canadian to receive this honour.
Course Outline:
Disputes are inevitable in any business relationship, and dentistry is no exception. When disappointments or disagreements occur and effective communication channels remain open, matters are often rectified in a timely fashion. This can result in a greater sense of mutual respect amongst the parties and prevent similar problems from occurring down the road. It may also transform of the relationship, allowing for greater understanding of the needs and sensitivities of both parties. The net result is a closer, more professional and appreciative relationship with business associates patients and employees. This course will highlight conflict management approaches that do and do not work and will stress the importance of interpersonal communications.
Learning Objectives:
- explore the causes of common disputes
- present various strategies of conflict resolution
- understand the importance of good communication
- develop office policies that include strategies to effectively defuse conflicts early
________________________________________________________________________
Effective Conflict Resolution Strategies in Dental Practice
Instructor: Dr. Barry Schwartz DDS, MHSc
Barry Schwartz received his DDS and MHSc in Bioethics from U of T. He has a certificate in Conflict Resolution (ADR) from York University. Dr. Schwartz was in clinical practice for 25 years. He was, for 16 years, Assistant Professor at Schulich Medicine & Dentistry, Western University, London Ontario and Course Director for Practice Administration where the focus was on critical thinking, interpersonal-communications and applied ethics. He conducted research projects at Western and has published many articles both nationally and internationally on the subject of dental ethics. He was awarded the Fellowship in Teaching Innovation Research Award at the University of Western Ontario. Dr. Schwartz has been recognized as a Fellow of the Pierre Fauchard Academy and a Fellow of the American College of Dentists for his contributions in dental ethics. He recently received the Ethics and Professionalism Award from the American College of Dentists, being the first Canadian to receive this honour.
Course Outline:
Disputes are inevitable in any business relationship, and dentistry is no exception. When disappointments or disagreements occur and effective communication channels remain open, matters are often rectified in a timely fashion. This can result in a greater sense of mutual respect amongst the parties and prevent similar problems from occurring down the road. It may also transform of the relationship, allowing for greater understanding of the needs and sensitivities of both parties. The net result is a closer, more professional and appreciative relationship with business associates patients and employees. This course will highlight conflict management approaches that do and do not work and will stress the importance of interpersonal communications.
Learning Objectives:
- explore the causes of common disputes
- present various strategies of conflict resolution
- understand the importance of good communication
- develop office policies that include strategies to effectively defuse conflicts early
________________________________________________________________________
Event Date: 27 Mar 2025 | City: Toronto | Venue: Online